Refund Policy

Return Policy

You have a 30-day window from the day your order arrives to request a return. Please note that items made specifically for you, including custom-printed or personalized products, are not eligible for returns.

Return Requirements

To qualify for a return, the product must be in the same condition as when it reached you: unused, unworn, with all tags attached, and in its original packaging. A receipt or another form of proof of purchase is also required.

To begin the return process, feel free to reach out to us at: Ars.designz07@gmail.com.

Damaged or Incorrect Items

We kindly ask that you check your order as soon as it is delivered. If something arrives faulty, damaged, or if you received an item you didn’t order, contact us right away so we can review the issue and resolve it for you.

Items Excluded From Returns

Some products are not eligible for return. This includes any custom or personalized items, as well as hazardous materials, flammable substances, or gases. If you’re unsure whether your item qualifies, we’re happy to help—just get in touch.

EU 14-Day Withdrawal Right

For orders shipped to the European Union, you are entitled to cancel or return your purchase within 14 days of delivery without providing a reason. The item must still be unused, unworn, in its original packaging, and accompanied by proof of purchase. Unfortunately, personalized or custom-made items cannot be returned under this rule.

Refunds

Once we have received your returned item and completed our inspection, we will inform you of the approval status. If your refund is approved, the amount will be returned to your original method of payment within 10 business days. Please keep in mind that your bank or card provider may require additional time to finalize the refund on your account.